Delivery

We are happy to deliver our items up to 150 miles from our base of operations in Morden, Surrey. As you can see from the map this covers a large portion of the UK.

Prices of our hire items do not include delivery. Our standard delivery and collection charges are based on your location, they are calculated for door-to-door service and do not include the set up of items unless booked in conjunction with one of our styling packages. To get a quote of delivery charges for your venue location please email hire@charlottemunro.co.uk

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Frequently Asked Questions

How long is hire?

Our standard hire period is 3 days. This means that we will deliver your hire items the day before your event, and collect them the day after. Delivery and collection times are usually any time between 11:00 AM and 5:00 PM, specific times can be arranged subject to availability.

We will usually contact you 7 days before your event to confirm approximate delivery times.

Can we have the items longer? 
Extended hire is possible subject to availability and will incur a surcharge, please get in touch for more information.

Are you insured? 
Yes, we have full public liability insurance, a copy of our certificate can be provided.

Delivery

Is delivery Included? 
No delivery charges will apply on top of our hire fees, please see our deliveries section for more information.

Where do you deliver? 
We deliver up to 150 miles from our base of operations in Morden, Surrey. All deliveries are dispatched from our base and are subject to delivery charges, please see our deliveries section for more information.

Does someone need to be there when you deliver the items? 
Yes we need someone to be there to sign for the items and confirm receipt of delivery. The person signing for hire items must be able to check each item and confirm the condition/number of each item before signing. Damaged or incorrect items will need to be identified at this stage before signing, we cannot accept fault for damaged or incorrect items once an item has been signed for.

What sort of access do you need to our venue? 
Parking or a loading bay must be available on site, preferably as close to the room/area of the venue items will be delivered to. We will deliver items to the specified room or space as confirmed on your booking form. We do not arrange or style items (such as chairs, tables etc) unless hire is booked with one of our styling packages. The venue or delivery address must be fully accessible to us. We do not deliver up flights of stairs, a lift must be made available, or alternative arrangements made. If it is not safe or easily accessible we will not be able to deliver the items and you will be still be liable for full payment. 

Do you set the items up? 
If you have booked hire in conjunction with one of our styling packages we will be happy to set up and arrange items, with Jillian on hand on the day to ensure everything looks as planned. If you have booked dry hire only, please ensure you have someone on hand who is prepared to set up the items; our delivery drivers are drivers only. 

Is there anything I need to do before hire items are picked up after the event?

On the day of collection, all of the hire items should be made ready and put in the same location as they were delivered, unless other arrangements have been made directly with us.

Charger plates and tableware must be free from food and debris and packed into the proper containers, as when delivered. The same will apply for props and other items provided.

Can we collect items ourselves? 
Small items such as candlesticks, easels, and limited numbers of charger plates and table wear may be available to collect. Unfortunately we are not able to accommodate collection for larger items such as furniture, sofa’s, tables etc, these must be delivered by one of our qualified drivers.

Can we arrange a courier? 
Unfortunately we cannot accommodate courier collection as we have found this greatly increases the risk of damage to our items.

Is there a minimum order? 
Our minimum order is £250. For more information please get in touch.  

Payments & Orders

Payments & Booking:
Payment can be made via BACS to the details on the bottom of your quote / invoice. We take a 25% booking fee at the time of booking, with full payment due 14 days before the wedding./event date. We also charge a security deposit with all orders in case of damage/breakages, this is refunded to you after the event once items have been checked over and confirmed to be in original condition.

Can I cancel my booking?
If you wish to cancel your order, we require 14 working days notice prior to your event date. All cancellation requests must be confirmed in writing, the booking fee paid will be not refunded, as we specifically booked the items for your event date. Cancellations made within 14 working days will be charged in full.

Can I change order quantities? 
Yes - items such as charger plates etc can be added or removed up until 7 days before your event date.

Once a deposit has been paid to secure the items, we accept small changes to your order to allow for guest number fluctuations, but unfortunately we cannot accept items/large quantities to be removed from the order, as these items would have been allocated especially for you.

What happens if a hire item is broken during a hire? 
When the items are returned, we will check for any damages or losses.

Any items that are found to be broken, missing or damaged will be charged to you, these charges will be deducted from your security deposit before it is returned to you, if the damage exceeds the security deposit you will be liable to pay for the additional sum.

If my event or wedding is cancelled, can I get my money back? 
No, we would advise you to take out event cancellation insurance. 

If it rains can I get my money back? 
No, unfortunately we cannot be accountable for the weather.

Stock Changes

What happens if one of my items is no longer available? 
Our hire stock is fairly consistent and there isn’t usually any problems with providing the items you have booked for your day. In the unlikely event of any item not being available due to damage or breakage, we will notify you immediately. In most cases we are usually able to provide or recommend a suitable replacement, in the event this isn’t possible you be entitled to a full refund for that particular item.


Commercial, editorial and Photoshoots

We are happy to loan hire items for photoshoots, events and commercial work on a select basis, providing that the aesthetic and demographic of the endeavour meets with our branding and business ethos. Anyone interested in hiring our items for such events must provide details of the purpose of the event/photoshoot, other businesses/suppliers involved and where the project will be featured as well as approximate timescales for features.

Delivery charges will apply in all cases, as well as a flat fee of £50.00 per day for one of our staff to be on site for the duration of the photoshoot/event.